Durable SMS Surface Design for Production AI Systems
Reliable SMS channels require explicit idempotency, event durability, and deterministic routing from phone number to domain context.
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Blog
Field notes on shipping reliable AI messaging systems.
Practical writeups on channel design, policy controls, and operational patterns for production customer messaging.
Gate-Driven Turn Planning Without Rebuilding Core Infra
Experiences should customize prompts and policy gates, while reusing scanner, planner, compiler, and capability execution infrastructure.
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Operating Event Outbox Workers for Customer Messaging
Outbox workers should be treated as first-class production services with deployment, health, and retry strategy built in from day one.
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